TERMS & CONDITIONS

We will never pass your details on to 3rd party companies for mailing or marketing purposes. For more information about how we keep your data please see our privacy policy. USE OF THE SITE We reserve the right to suspend the Site at any time with immediate effect for operational, regulatory, legal or other reasons.

When you place an order on the Site we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged. Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button. Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice. We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following: The product ordered being unavailable from stock Our inability to obtain authorisation of payment. The identification of an error within the product information, including price or promotion If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.
We accept credit/debit card and PayPal – both secure payment services – to process your payments. To process an order we also need your credit/debit card number and expiry date, plus any security details that the credit/debit card processor may require. Payment option through PayPal is also available for customers who may not wish to disclose their credit card information to us. The payment process takes place in a secure environment where your details cannot be accessed by anyone except for our Personal Shoppers at Tatjana Anika.
We do not store credit card details nor do we share customer details with any 3rd parties.
We gather this information to allow us to process your order, register your account and contact you with information regarding your order and to recommend offers and products that maybe of interest to you by email and/or post.

 

We reserve the right to suspend the Site at any time with immediate effect for operational, regulatory, legal or other reasons.

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. We offer a 21-day returns period for all items purchased at tatjana-anika.com. We calculate this from the date your order was dispatched. If you live in the UK we offer a free returns service ones we receive your email with the details of your returns. We exchange or refund any unworn, unwashed merchandise, with all labels intact and not removed, within 21 days of delivery. We are unable to offer free returns on sale items. Goods shipped outside the UK still benefit from our 21-day returns policy, but do not qualify for free returns. We recommend using a guaranteed service that requires a signature upon arrival at Mail Order, as we cannot be held responsible for goods that don't arrive. Your UK statutory rights are not affected by our returns policy.

 

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK and US sizes. Please refer to the size guide for clarification. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Site are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions. Prices are subject to change without notice. UK prices are inclusive of VAT (as applicable). Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items. We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on the Site) or we may offer special discounts online that are not available in the retail stores. Some Site promotions may not be available to customers in particular jurisdictions.

The Site and its content are protected by intellectual property rights, including copyright and trade marks. Except as expressly authorised by us or relevant third parties, you agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Site, in whole or in part.

We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on the Site. All rights, including copyright, in this Site are owned by or licensed to Tatjana Anika Limited. Any use of the Site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Tatjana Anika Limited. We have taken every care in the preparation of the content of this Site. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this Site. Certain links in this Site will lead to websites which are hosted by 3rd party companies. When you activate any of these you will leave the Site and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control. These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence. These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

To the fullest extent permitted by Law, Tatjana Anika is providing this website and its contents on an 'as is' basis and makes no (and expressly disclaims all) representations or warranties of any kind with respect to this website or its contents including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, heidi klein does not represent or warrant that the information accessible via this website is accurate, complete or current. Except as specifically stated on this website, to the fullest extent permitted at law, neither Tatjana Anika or any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Tatjana Anika does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of heidi klein, its affiliates, directors, employees or other representatives.

 

All information on this Site is © Tatjana Anika Limited or its subsidiaries or, where applicable, independent content providers and third parties. All rights reserved. Tatjana Anika Limited 9C Kensington Court London W8 5DL